We Are
Here.

Questions about a product, help with an order, or ready to begin a bespoke commission — we respond to every message personally. No bots. No templates.

✉
Email
[email protected]
Response within 24 working hours
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Atelier Hours
Monday – Friday
10:00am – 6:00pm GMT
Instagram
@crownedlegacystudiouk
DMs open for quick questions

We Read
Everything.

Whether it is a product question, an order concern, or something you are not sure how to categorise — send it. Every message is read and responded to by a real person on our team.

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General EnquiriesResponse within 24 business hours
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Order SupportResponse within 4 business hours
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Bespoke CommissionsInitial response within 48 hours with personalised quote

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We respond to every message personally during atelier hours, Monday to Friday 10am–6pm GMT.

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Message Received
Thank you for getting in touch. Your message has been received and a member of our team will respond within 24 business hours.

Common Questions

Most questions are answered in our Care Guide and FAQ. Before sending a message, it is worth checking — you may find your answer immediately.

Visit the Full FAQ
How long does delivery take?Read →
What does raw hair actually mean?Read →
Can I return my order?Read →
How does the bespoke process work?Read →
What density should I choose?Read →
How do I care for my wig?Read →
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